OTAKU EVENTS REFUND & CANCELLATION POLICY

1. GENERAL POLICY

   Unless otherwise stated, all ticket sales are final.

2. EVENT CANCELLATION

   If OTAKU EVENTS cancels an event and does not reschedule it, attendees may be eligible for a refund or credit at the discretion of OTAKU EVENTS.

3. EVENT POSTPONEMENT

   If an event is postponed, purchased tickets will remain valid for the new date. Refund requests will be handled on a case-by-case basis.

4. NON-ATTENDANCE

   Failure to attend an event does not entitle the ticket holder to a refund.

5. TICKET TRANSFERS

   Ticket transfers may be permitted if approved by OTAKU EVENTS before the event date.

6. REMOVAL FROM EVENT

   Attendees removed for violations of the Code of Conduct or Terms & Conditions are not eligible for refunds.

7. PROCESSING

   Approved refunds may take up to 30 business days to process.

8. SERVICE FEES

   Certain processing fees may be non-refundable where permitted by law.